We aim to offer international shipping to supported destinations. Shipping charges, delivery estimates, customs duties and import taxes depend on the destination. Please contact our support team to confirm availability before placing an international order.

Ready-to-dispatch orders are estimated to arrive within 1–4 days inside India. International deliveries may take up to 7 working days after dispatch, depending on the destination and customs clearance. These are estimates, not guaranteed delivery dates. Pre-order items may require 25–30 working days before dispatch.

Pre-order products may require approximately 25–30 working days before dispatch. This is the estimated preparation period, not the total delivery time. Please also review any product-specific timeline shown at checkout or on the product page.

We use suitable courier partners depending on the destination and service availability. Where tracking is available, we will share the relevant tracking information after dispatch.

Delivery times are estimates and are not guaranteed. Remote locations, public holidays, weather, customs and courier delays may affect delivery.

Shipping charges and applicable duties will be communicated where available before you complete your order. For international orders, customs duties and import taxes depend on the destination.

Returns are assessed according to the product category and the conditions in our policy. For eligible non-saree items, contact us within 7 days of delivery. Items must generally be unworn, unused, unwashed and undamaged, with original tags and packaging. Sarees have a separate policy because of their traditional weave and finish. Please contact us before sending an item back.

Contact us within 48 hours of delivery, with your order number, clear photographs and, if available, a complete unboxing video showing the outer parcel and shipping label. Keep the packaging and product unused while we review your request. We will guide you through the next steps.

Sale and discounted products are generally final sale unless they arrive damaged, defective or materially different from what you ordered, or applicable law requires otherwise. Please check the product listing and contact support if you need clarification before ordering.

For an eligible damaged, defective or incorrect item confirmed by our team, we will explain the return arrangements. For approved change-of-mind returns or exchanges, the customer may be responsible for return shipping. International return shipping and customs charges are generally the customer's responsibility unless applicable law or our written confirmation states otherwise.

First, contact us with your order number, delivery date and the reason for your request. Then share photographs and, if available, an unboxing video. Wait for our team to review and confirm the next steps, and only then follow the approved return instructions. Please do not send anything back before we confirm.

Refunds or exchanges are processed after the returned item has been received and reviewed. Our team will explain the applicable resolution, which may include a replacement, exchange or refund.

A saree may qualify for review if it has a material defect, such as a tear, an incorrect stated length or a missing blouse piece when one was included in the product description. Minor weave irregularities and natural variations described in our saree policy are not automatically defects. Contact us within 3 days of delivery.

Small thread knots, slubs and minor weaving irregularities, minor thread variations around borders or motifs, slight colour differences caused by lighting, photography or screen settings, and loose tying threads in Bandhani sarees can be part of the traditional process. These examples are not an automatic rejection of a claim. The actual product, description and nature of the issue will be considered.

Examples include a tear or significant damage not disclosed in the listing, a material difference between the actual length and the stated specifications, or a missing blouse piece when one was explicitly included in the product description. Once a defect is verified, we will explain the appropriate resolution.

You can reach us using the support contact details on this page. Our planned support hours are Monday to Saturday, 10:00 AM–7:00 PM IST. Please include your order number when contacting us about an existing order.

Your order number, the reason for your request and, for damaged or incorrect items, clear photographs and an unboxing video if you have one. If video evidence is unavailable, contact support with the evidence you have.